Updated: January 1st 2026

Contact Fixy Support

If you need help with the app, your account, a service request, a dispute, or a payment, please contact us.

Support Email: support@fixypro.com

We aim to respond within 24 hours. 

About the App

The app is a marketplace that connects customers with independent home service providers. We provide tools to browse services, request work, communicate, and make payments through the app.

The app facilitates connections and payments but does not perform, supervise, or guarantee services. Service providers are independent professionals and are responsible for the services they provide.

Service availability may vary by location and provider availability.

Accounts & Data

For assistance with your account, access to your data, or account deletion requests, please contact support using the details above.

Payments & Billing

Payments made in the app are for real-world home services provided by independent service providers.

Payments are accepted by credit card and debit card only.

Prices and fees are displayed in the app before payment is completed.

Payments are processed only after the user confirms the transaction.

If you believe a charge is incorrect or do not recognize a transaction, please contact support with your order details.

Cancellations & Refunds

Cancellation and refund eligibility may depend on the service, timing, and applicable provider policies. Any applicable terms are shown in the app.

Approved refunds, when applicable, are issued to the original payment method.

Refund processing times may vary depending on the payment method and dispute claim review process.

For questions about cancellations or refunds, please contact support.

Disputes

If a dispute arises between a customer and a service provider, users may contact support for assistance in reviewing the issue. Resolution outcomes may vary depending on the circumstances and applicable policies.

Issues & Safety

If you experience a problem with a service, payment, or app functionality, please contact support so we can review the issue.

For urgent safety concerns, users should contact local emergency services.

Privacy

We take user privacy seriously.

Information collected through the app is used to operate and improve the app, process payments, communicate with users about accounts and transactions, and support advertising and marketing efforts, including ad targeting.

We do not sell personal information.

Details about data collection, usage, and retention are described in our Privacy Policy

Terms of Service

Use of the app is subject to our Terms of Service

Platform Notice

This app operates independently of Apple Inc. and Google LLC.